Frequently Asked Questions
Question
How can I place an order?
The answer
You can place an order by contacting us via Instagram, messenger apps, or phone. We will help you choose the model and the correct size and clarify all details.
Question
Do you offer custom-made dresses?
The answer
Yes, we accept orders for custom-made dresses tailored to the child’s measurements and your design preferences.
Question
What is the production time?
The answer
Production time depends on the complexity of the model and our current workload.
On average, it takes from 7 to 21 days. Exact timing is discussed individually.
Question
Can I change the color or design details?
The answer
Yes, most models can be customized in terms of color, fabric, and decorative elements.
Question
How do I choose the right size?
The answer
We help you select the correct size based on the child’s height and key measurements. If needed, we will guide you on how to take measurements correctly.
Question
Do you accept returns or exchanges?
The answer
Each case is reviewed individually.
Custom-made items are not eligible for return or exchange.
Question
How is delivery arranged?
The answer
We offer delivery worldwide.
Shipping is arranged through a convenient courier service.
Delivery time and cost depend on the destination country and the selected shipping method and are agreed upon individually during order confirmation.
Each item is carefully packed to ensure it arrives in perfect condition, regardless of distance.
Question
How should I care for the garments?
The answer
We recommend gentle care: hand washing or professional dry cleaning.
Detailed care instructions are provided with each item.